Politique de remboursement
At Norwena, your satisfaction matters to us. Every order is packed with care, but if your item doesn’t arrive as expected, we’ll make it right — quickly and responsibly.
💚 Our Promise
If your order arrives with any of the following issues, we’ll provide free return shipping and a full refund or replacement at no extra cost to you:
If your order arrives with any of the following issues, we’ll provide free return shipping and a full refund or replacement at no extra cost to you:
- The item is damaged in transit
- The item is defective or not as described
- The wrong item was received
🪶 How to Request a Return
- Contact us within 30 days of delivery at contact@norwena.com with your order number and a short note about the issue.
- Please include a photo or 5-second video if the product is damaged or defective — it helps us resolve the matter faster.
- The item must be unused, in its original packaging, and include all original tags or inserts.
🌍 Our Environmental Approach
Every return has an environmental cost. We encourage thoughtful purchasing — buy what you truly love, and we’ll take care of the rest. Our goal is to reduce unnecessary waste while ensuring you always feel confident ordering from us.
Every return has an environmental cost. We encourage thoughtful purchasing — buy what you truly love, and we’ll take care of the rest. Our goal is to reduce unnecessary waste while ensuring you always feel confident ordering from us.
🛍️ Promotional Offers & Bundles
Items purchased during a sale or as part of a promotional bundle are final sale for change-of-mind returns. If an exception is approved or if any part of your bundle is defective, the transaction is evaluated as a whole. Refunds or credits will be proportionally calculated based on the standalone value of the specific item, ensuring any retained bundle items are billed at their standard retail rate.
Items purchased during a sale or as part of a promotional bundle are final sale for change-of-mind returns. If an exception is approved or if any part of your bundle is defective, the transaction is evaluated as a whole. Refunds or credits will be proportionally calculated based on the standalone value of the specific item, ensuring any retained bundle items are billed at their standard retail rate.
🔄 Refund Process & Fees
- Original Shipping Costs: Initial shipping fees paid at checkout are non-refundable.
- Return Processing Fee: For approved, change-of-mind return exceptions, a flat $7.00 CAD processing fee will be deducted from your final refund amount. (Note: This fee does not apply to verified damaged or defective items).
- Once your return is received, inspected, and verified by our facility, your refund will be processed within 3–5 business days to the original payment method.
✉️ Need Help?
We’re here for you. If you have any questions about your order, any other inquiry, or to start a return, please reach out anytime at contact@norwena.com.
We’re here for you. If you have any questions about your order, any other inquiry, or to start a return, please reach out anytime at contact@norwena.com.